Privacy Policy

Last Updated: March 29, 2024

TensorOpera, Inc. "(Company", "Us" or "We)" respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes how and why we might collect, store, use, and/or share your information when you interact with us, such as when you:

Visit our website at https://TensorOpera.ai/, or any other subdomains or URL hosted by us.
In email, text, and other electronic messages between you and this Website.
Use our applications and services (collectively, “Services”).

Please note that this Policy also does not apply to our Customers’ domains, websites, APIs, applications, and networks, which may have their own terms and privacy policies and does not apply to information collected through other means, such as offline channels or any other website operated by the company or any third party. Additionally, any third-party application or content (including advertisements) that may link to or be accessible from this website is also not covered by this policy. This policy is not intended to override the terms of any contract you have with us, nor any rights you may have under other applicable data privacy laws.

Please carefully review our policy to understand how we handle your information and our corresponding practices. If you do not agree with our policies, you have the option not to use our website. By accessing or using our website, you are indicating your agreement to this privacy policy. If you still have any questions or concerns, please contact us at 440 N Wolfe Rd Sunnyvale CA 94085 United States, or email privacy@TensorOpera.com.

What Personal Information We Collect and How We Collect Them

We collect information when you provide it to us, when you use our services, and when other sources provide it to us, as outlined below.

Information You Provide to Us

Contact or Identifier Information: When you create an account, log in to our website, or subscribe to our newsletter, we collect various information from you, including your Name, Email address, and other necessary information.

Communication Information:We collect information such as Name, Email address from you when you request information, customer or technical support, or communicate with us in any other way. The contents of your messages or attachments, along with any additional information you provide, may also be associated with your communications and collected by us.

Payment information:To process your transaction, you will need to provide payment information, such as financial account details and billing information when placing an order.

Job Applications:If we post job openings or opportunities on our website or services, and you choose to apply, we will collect your application, CV, and/or cover letter to evaluate your qualifications for the position.

User Content:We collect the content you create or publish through the website, like posts, comments, and file uploads.

Surveys:We may reach out to you to participate in surveys, and if you choose to participate, you may be asked to provide certain information, including contact information and other personal details.

Do we collect your training data?

If you opt to utilize our Federated Learning feature, your data stays with you. Any data that you input, upload, or contribute in any form is subject to robust encryption protocols and thorough anonymization processes. Consequently, we do not gather any Personal Information contained within the data entries, files, or feedback that you furnish to our services.

Should you decide to upload raw data, which could potentially include personal information, it's important for you to know that we employ Cloudflare, Inc.'s secure storage services for this purpose. For more details on how Cloudflare, Inc. manages data privacy, we recommend reviewing their privacy policy, which can be accessed at Cloudflare, Inc's Privacy Policy.

Information Collected Automatically

As you explore and engage with our website, we may utilize automatic data collection technologies to gather specific details about your equipment, browsing behavior, and tendencies. which may include:

Usage Information. We collect information regarding your visits to our website, such as traffic data, approximate location data, logs, communication data, and the resources you utilize and access on the website.
Device Information. We collect information regarding your computer and internet connection, such as your browser type, operating system, and IP address.

The information we collect automatically does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, This enables us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.

We utilize diverse technologies such as cookies to gather information that aids in analyzing and enhancing the performance of the website and platform. This information is collected through cookies and other similar technologies that may be saved on users' computers. You can refer to our cookie policy for further details.

Third-Party Use of Cookies

Third-party entities, including content providers, and application providers, may serve content and applications on our website. For example, Youtube videos. They may use cookies to collect information about your online activities, which can be associated with your personal information or collected independently. This information may be utilized for interest-based advertising or other targeted content. As we do not control the tracking technologies or usage of these third-party entities, please contact the respective provider directly if you have any queries about their advertisements or targeted content. Read the How We Share section of this Privacy Policy to learn who these third parties are and how to opt-out.

Information We Receive from Third Parties

Social Media Information: You may also post photos, comments, or reviews on our pages available through third-party platforms, including Twitter and LinkedIn. If you do so, we and other users may be able to view the information you make available through these third-party platforms.
Other Information: We may receive additional information about you from third parties, such as analytics or marketing partners, and combine it with other information we have about you.

How We Use Your Information

We use information that we collect about you or that you provide to us:

To present our Website and its contents to you.
To provide you with information, products, or services you request from us.
To fulfill any other purpose for which you provide it.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To notify you about changes to our Website or any products or services we offer or provide through it.
To allow you to participate in interactive features on our Website.
To improve our current products and develop new products.
To train our staff internally.
In any other way, we may describe when you provide the information.
For any other purpose with your consent.

Marketing

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please use the "unsubscribe" link at the bottom of the marketing email.

How We Share the Information We Collect

This privacy policy outlines how we handle the personal information that we collect or that you provide. We may disclose or share your information in the following ways:

With third-party contractors, service providers, and other vendors that support our business. They are bound by confidentiality agreements and may only use personal information for the purposes for which we disclosed it to them. The third parties we may share personal information with are as follows:
- Microsoft Clarity
  We use Microsoft Clarity to collect and process certain analytics analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Clarity’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them through https://account.microsoft.com/privacy/ad-settings/.
- Youtube
  We use Youtube to play instruction videos. These services may collect information about your use of other websites, apps, and online resources. You can learn about Youtube’s practices by going to https://policies.google.com/privacy.
- Google Cloud Platform
  We use GCP to store all user information. The cloud service may have access to your register information including your name and email address. Please visit https://policies.google.com/privacy for more information.
With our subsidiaries and affiliates.
To fulfill the purpose for which you provided the information.
For any other purpose, we disclosed to you when you provided the information.
In connection with a sale, merger, liquidation or other business transfer.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including government or regulatory requests.
If we believe that disclosure is necessary to protect the rights, property, or safety of our company, our customers, or others. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.
To enforce our terms of use and other agreements, including for billing and collection purposes.

The categories of personal information that we may disclose include information you provide to us, the information we collect automatically, and the information obtained from other sources.

We may share or otherwise disclose information we collect from or about you as described below or otherwise disclosed to you at the time of collection.

For EU/EEA Users

In such cases where the General Data Protection Regulation (GDPR) is applicable to TensorOpera in accordance with the law, the information and the rights specified in this section are available to users residing in the EU/EEA region.

The GDPR distinguishes between a “controller” and a “processor” (or similar terms). We are a “controller” for those Services where we make decisions on how personal information is used in connection with our Services, and we are a “processor” for those Services where we only use personal information as allowed by our customers.

Purposes For Which We Will Use Your Personal Data

In a table format, we describe below all the ways we plan to use your personal data and which legal bases we rely on. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest


To register you as a new customer	1. Identity 2. Contact	Performance of a contract with you
To manage our relationship with you which will include: 1. Notifying you about changes to our terms or Privacy Policy 2. Asking you to leave a review or take a survey	1. Identity 2. Contact 3. Profile 4. Marketing and Communications	1. Performance of a contract with you 2. Necessary to comply with a legal obligation 3. Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	1. Identity 2. Contact 3. Technical	1. Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise) 2. Necessary to comply with a legal obligation
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	1. Technical 2. Usage	Necessary for your legitimate interests (In order to analyze how your services are used so you can improve them to engage and retain users.)
To protect your service	1. Technical 2. Usage 3. Identity	Necessary for your legitimate interests (In order to analyze how your services are used so you can improve them to engage and retain users.)

Your Rights and Choices

The GDPR provides consumers (EU/EEA residents) with specific rights regarding their personal information. This section describes your GDPR rights. To exercise any of these rights, please contact us at privacy@TensorOpera.com.

Access to Personal Information — You have the right to obtain confirmation from us that we process your personal information and, if so, you may have the right to request access to your personal information.
Rectification of Personal Information — You have the right to request that we rectify inaccurate personal information concerning you and, depending on the purposes of the processing, you may have the right to have incomplete personal information completed.
Erasure/Deletion — You have the right to request us to erase some or all of the personal information concerning you.
Restriction of Processing — You have the right to request us to restrict the further processing of your personal information. In such cases, the respective information will be marked as restricted, and may only be processed by us for certain purposes.
Object to Processing — You have the right to object, on grounds relating to your particular situation, to the processing of your personal information by us, and we may be required to no longer process some or all of your personal information.
Object to Direct Marketing — You have the right to object to the processing of personal information for direct marketing purposes.
Object to Decision Based Solely on Automated Processing — You have the right not to be subject to a decision based solely on automated processing where the decision has a significant legal impact on you.
Data Portability — You have the right to receive a copy of your personal information which you have provided to us, in a structured, commonly used, and machine-readable format, and you have the right to request the transfer of that personal information to another entity without hindrance from us.
Withdraw Consent — You have the right to withdraw consent you have provided to us where we rely solely on your consent to process your personal information. You can always provide your consent to us again at a later time. Please note that the withdrawal will not affect the processing of data based on prior consent.
Right to Complain — You have the right to lodge a complaint to an applicable supervisory authority or other regulators if you are not satisfied with our responses to your requests or how we manage your personal information. A list of and more information about the EU/EEA Data Protection Authorities can be found here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. We encourage you to first or also reach out to us at privacy@TensorOpera.com, so we have an opportunity to address your concerns directly.

For California Consumers

In such cases where the California Consumer Privacy Act of 2018 (CCPA) and California Privacy Rights Act (CPRA) are applicable to TensorOpera in accordance with the law, the information and the rights specified in this section are available to users residing in California.

Your California Privacy Rights and Choices

Access to Specific Information and Data Portability Rights

You have the right to request that the Company disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or sharing that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we disclose your personal information for a business purpose, we will identify the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that the Company delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

Personal Information Sales Opt-Out Rights

We do not knowingly sell your personal information, yet our use of tracking technologies may be considered a “sale”/ “sharing” under California law. To opt-out of sale on this website, send email to privacy@TensorOpera.com.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for like-goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you with a different level or quality of like-goods or services.
Suggest that you may receive a different price or rate for like-goods or services or a different level or quality of like-goods or services.

Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our websites, other products, services and platforms that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

Data Transfer

Where required, we will use appropriate safeguards according to Article 46 of the GDPR, for transferring personal information outside of the EEA, Switzerland, and the UK. If you are located in the U.S., we may transfer your data from the U.S. to other countries or regions in connection with the storage and processing of data, fulfilling your requests, and operating our Services. By providing any information, including information from or about you or your devices, on or to our Services, you consent to such transfer, storage, and processing. For more information on the international transfer, please contact us.

Children’s Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website. If we learn that we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at privacy@TensorOpera.com.

Data Quality

In our commitment to ensuring the quality and integrity of personal data, we take reasonable steps to make sure that the personal data we hold is accurate, complete, and current. Also, we rely on data subjects to provide accurate and up-to-date information. Therefore, it is the responsibility of data subjects inform us of any changes or inaccuracies in their personal data. We encourage data subjects to regularly review the information they have provided and notify us promptly of any changes. This collaborative effort helps us maintain the integrity and quality of the data in our systems, enabling us to provide better services and comply with applicable data protection regulations.

Data Retention and Security

We will retain your personal data, including any correspondence you have with us, only for as long as necessary for the purpose of this policy, including retaining personal data in order to comply with our legal obligations, to resolve disputes, for information security purposes, and to enforce our legal rights, terms, and policies.

If we do not have a valid reason to continue processing your personal information, we will take one of the following actions: delete or anonymize the information. In cases where deletion or anonymization is not possible, such as when personal information is stored in backup archives, we will store your information securely and isolate it from any further processing until it can be deleted.

We actively monitor our systems and internal processes to ensure compliance with applicable data privacy laws and our own stringent privacy standards. This involves regular audits and reviews conducted by both internal teams and, when necessary, external experts. In the event of any non-compliance or breach of our privacy policies, we take immediate and appropriate action to rectify the situation and prevent future occurrences. These actions may include internal investigations, staff training, system updates, and, if required, disciplinary measures. Additionally, individuals can report privacy concerns or breaches to privacy@TensorOpera.com, and we will promptly investigate and take appropriate action.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with any applicable laws and regulations.

In the event that any information under our control is compromised as a result of a breach of security, we are committed to promptly investigating and notifying affected users no later than 48 hours after the discovery of the breach. It is our responsibility to demonstrate that all notifications were made as required, including evidence demonstrating the necessity of delay. Affected users will be notified via email and phone within the timeframe for reporting breaches, and provided with guidance on steps users can take to protect themselves, along with contact information for further inquiries.

To report a security incident, you have the option to email Security@TensorOpera.com or converse with a specific customer service representative through the chatbox on our Website.

Changes to Our Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and so you should review this page periodically. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

440 N Wolfe Rd, Sunnyvale, CA 94085

Privacy@TensorOpera.com